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Warranty & Returns

Warranty Registration

“RC Sales” remote control helicopter, car or other RC device comes with a 60-day warranty. Our warranty covers manufacturers defects including chipboard malfunctions, battery issues, defective gears or lack of controller signal. There is no charge if it is determined that the problem is a result of a factory defect. If the issue is due to improper customer use, there will be a service charge required to make the necessary repair. Please contact us for repair pricing.

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If Referral or Trade Shows, Please list here (optional)

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Last Name (required)

Email Address (required)

Address (required)

City (required)

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Phone Number ###-###-#### (required)

Location Purchased (store or show) (required)

Purchase Date MM/DD/YYYY (required)

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RETURN POLICY:

100% Satisfaction Guaranteed
We stand behind everything we sell. If you’re not satisfied with your RC TOYS & SALES purchase, you can return it for a replacement or refund within 30 Days of purchase.
RC TOYS & SALES’ guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.

If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. See our Warranty.

Returning Items
You can return your purchases from RC TOYS & SALES by mail or at our retail location, regardless of whether you made your purchase online, by phone or in an RC TOYS & SALES store.  Proof of purchase is required.
Please retain all product packaging and tags until you’re completely satisfied with the condition and performance of your purchase. Please return all product packaging and tags with your item.

Mailing Your Return
Include required proof of purchase: order number or purchase number, store receipt, eReceipt, gift receipt, shipping invoice or member purchase history.

Please include name, email address and member number if information does not appear on the proof of purchase.

Non-member returning a retail purchase?  Name, address, phone, and email, are required to process your mailed in return.

No proof of purchase?
We can help locate proof of purchase if you used an RC TOYS & SALES member number for your order. Include a note with the following information:

  • Order Number
    Member name
    Member number
    Member Address
    Member Phone number
    Member Email address
    Date of purchase
    Location of purchase
    Purchase Price
    Reason for the return: Write a brief description.  Return code is not required.

Purchases not posted to an RC TOYS & SALES membership are required to provide proof of purchase for all retail transactions.
We may be able to locate proof of purchase for online or phone purchases not posted to an RC TOYS & SALES membership when all the above information is provided.

Returning a gift?

Include proof of purchase or information required above.
Original purchaser will be refunded when gift recipient refund is not clearly requested and complete gift recipient information not included:

Name of gift recipient to be refunded
Gift recipient member number (if applicable)
Gift recipient address
Gift recipient phone number
Gift recipient email address

All gifts refunded to gift recipient will be issued an in store credit to the address and recipient name provided.

Mail Your Return

Ship your package with a carrier that can provide tracking and insurance to:

RC TOYS & SALES Returns Department
2417 John B Ave.
Warren MI 48091

If we have any questions we will contact the purchaser or gift recipient listed by phone or email.

RC TOYS & SALES is not responsible for packages lost or damaged in transit.

If merchandise is returned that does not meet conditions of the 100% Satisfaction Guarantee, the return will be declined and the merchandise will be returned to you.

All sales are final on discounted or discontinued items.

If your item has a manufacturing defect in materials or workmanship, you can return it at any time.  See our Warranty.

Used items must be cleaned prior to return. If you send merchandise that is not cleaned or laundered to the RC TOYS & SALES Returns Department, your return may be denied and merchandise returned to you.

Mailed Return Refunds

Want to order a replacement item? You can order your replacement item online at RC TOYS & SALES.com or by calling 1-888-221-8851.

You will be charged the purchase price, but once we receive your return, we’ll credit you for the cost of the original item.

You will be responsible for shipping costs up front.

When exchanging the same item for a different size or color, place your order by phone and we will match the original purchase price on your exchange, where applicable. Then return your original item for refund.

All retail purchases will be refunded in the form of a check, mailed to the name and address provided (member name and address when no receipt provided).

All online and phone orders will be refunded to the original payment type with the exception of dividends which will be refunded by check mailed to the member name and address on file.

All online orders with PayPal original tender will be refunded to the PayPal account by mailed in return only.  PayPal original tender orders returned to a retail location will be refunded in an alternate tender.

All gifts refunded to gift recipient will be issued a check to the address and recipient name provided.

Include your replacement order number with your return and sorry, we do not refund expedited shipping charges unless item returned is determined to be defective after inspection.

 

RC TOYS & SALES Clearance or Discontinued Sale Merchandise Policy

RC TOYS & SALES Clearance or Discontinued Sales are events where we sell merchandise “as is.” All sales are final on items purchased at RC TOYS & SALES Clearance or Discontinued Sales at our retail locations.
If a customer sends Clearance or Discontinued Sale merchandise to the RC TOYS & SALES Returns Department for a return or exchange, it will be returned to the customer.

 

Related Questions:

What is the RC TOYS & SALES return policy?
Every item you purchase at RC TOYS & SALES is 100% satisfaction guaranteed.

Can I return an item I bought online to an RC TOYS & SALES store?
Yes. You can return or exchange your item any of our retail locations, regardless of whether you made your purchase online, by mail or in an RC TOYS & SALES store.

How are refunds issued?
We will make every effort to refund the original form of payment for in-store, online and phone purchases.

Can I return RC TOYS & SALES Clearance or Discontinued items to an RC TOYS & SALES store?
Yes. You can return RC TOYS & SALES Clearance or Discontinued purchases at any RC TOYS & SALES store or by mail within 30 Day of purchase.

I used PayPal for my online order. How will I be refunded?
Please return any items to the RC TOYS & SALES Returns Department for a refund to your PayPal account.  You may also return items to RC TOYS & SALES retail stores and they will refund you with alternate tender.

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